VoIP Phone Solutions

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ASTS provides state-of-the-art Cytracom hosted VoIP solutions. Unlike traditional PBX systems, it's delivered without the expensive setup and bulky hardware. Because hosted VoIP is cloud-based, installation is quick and you are able to seamlessly integrate multiple locations. With well over 150 enterprise-class features, you'll save time and money, scale freely, connect employees anywhere, and have an entire team to support your needs.

Key features include:

  • Voicemail to text/email

  • Personal assistant

  • Hunt groups

  • Company directory

  • Custom on-hold music

  • Time of day routes

  • Do not disturb

  • Custom caller ID

Benefits

  • 24x7 support

  • Simple phones

  • Advanced phone service

  • Crystal-clear, HD voice

  • Business continuity

  • Seamless phone to PC integration

  • In-depth call insights

  • Over 150+ features

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Advantages Of Our Phone Solutions

Presence

The ability to view the status of other colleagues (“Presence”) is a great time saver, avoiding unnecessary call transfers or voice mail tags and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

Mobile Phone Clients

Native Android and iOS VoIP clients that are
continuously updated and tested and set the standard for mobile phone VoIP clients. With an inbuilt tunnel to avoid remote firewall issues, calling from over 3G or from any Wifi hotspot is extremely reliable.  Android and iOS clients fully support PUSH, allowing the phone to be on
standby and save battery life.

Web Conferencing

Harnessing Google’s revolutionary WebRTC technology enables video and voice communications to take place through the internet browser, meaning that participants will be able to seamlessly join meetings without the need to download any additional software or plug-ins.  

Softphone

With softphones for Mac and Windows, you can manage your calls from your desktop and make and receive calls via the office phone system from your computer, even while out of the office. Using a headset, you can even use a Client as a full deskphone replacement.

CRM Intergation

Launch calls directly from supported CRM packages. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent
activities.

Switchboard

Solutions include a powerful switchboard function that can be tailored to the way you want to view and manage your phone calls. With four different views to choose from, it can cater to any job role.